Terms and Conditions

Shown below are the current CompleteHome Terms and Conditions. Please refer to the membership kit you'll receive for any specific terms and conditions applicable to your membership. This AGREEMENT is made between Trilegiant Corporation, a Delaware corporation with offices at 100 Connecticut Avenue, Norwalk, Connecticut 06850, providing a service called CompleteHome ("CH"), and the person who accepts this offer ("you" or the "Member"). You and Trilegiant Corporation agree as follows:

WITNESSETH:
1. CH BENEFITS - The CH benefits which Trilegiant Corporation shall provide to you during the term of the membership are listed below in items (a) through (d). Such benefits may be modified or discontinued by Trilegiant Corporation at any time with or without notice. You may call toll free, 1.800.349.4899, to utilize such benefits.
(a) Online/Offline access to the CompleteHome Shopping Outlet for ordering of discount home-related products;
(b) Access to Free How-To Guides (up to 10 per request);
(c) Contractor Solutions Center powered by ServiceMagic;
(d) Money-saving Extra Member's Discount coupons;
(e) Discounts for when you move, such as cash bonus or commission credit when you buy/sell a home, and moving van line discounts; and
(f) Various discounted or no-cost communications, such as free access to the Members-Only www.completehome.com Web page, free quarterly newsletters, and discounts on home improvement books.
2. ORDERING GOODS AND SERVICES -
(a) In General. With respect to orders from the CompleteHome Shopping Outlet and any other orders of goods or services by you from Trilegiant Corporation (but not from ServiceMagic, its network of contractors, or other third parties), Trilegiant Corporation shall be your agent for the purpose of executing orders on your behalf for such products and services. Trilegiant Corporation shall not be deemed a merchant, vendor, manufacturer, or supplier of any product or service ordered by you and at no time does title to any such product or service pass to Trilegiant Corporation. Trilegiant Corporation shall be entitled to a commission on each order placed on your behalf equal to the difference between the purchase price quoted to and accepted by you for the merchandise or service and the amount actually paid by Trilegiant Corporation to the vendor.
(b) Return Policy. If within 60 days of ordering merchandise from the CompleteHome Shopping Outlet (but not from ServiceMagic, its network of contractors, or other third parties) you are not satisfied with your purchase, Trilegiant Corporation will replace the item or provide a credit for the full merchandise amount, except that notebook and handheld computers must be returned within 15 days of purchase for a refund. Simply call a Trilegiant Corporation Customer Service representative at 1-800-562-8888 to receive return instructions. To avoid a restocking charge, you must return your merchandise in the original box and packing, including all the accessories and the owner's manual. Thus, do not destroy or discard the packaging for any merchandise for at least 60 days. The value of any missing accessories will be deducted from the credit amount of a return. Personalized items, opened personal care items, domestics, pierced earrings, computer software items, computer disks, printer cartridges, and phone cards are not returnable.
(c) Low Price Guarantee. If you see a dated, printed advertisement from an authorized dealer showing a lower price for exactly the same item you purchased from the CompleteHome Shopping Outlet within 60 days of your purchase (15 days for computer products, digital cameras, camcorders, and video games), you are entitled to a refund for the difference in price - plus 100%! (Example: If you buy a product for $100 and find the product elsewhere for $90, the CompleteHome Shopping Outlet will give you a refund for $20.00). Also, if we lower our own prices within 60 days of your purchase (15 days for computer products, digital cameras, camcorders, and video games), on exactly the same item that you purchased from the CompleteHome Shopping Outlet, we will gladly refund the difference between the old and new prices. "Exactly the same" means an item with the same model number, manufacturer's U.S. warranty and accessories as the one you bought from the CompleteHome Shopping Outlet. The advertised, lower-priced model must be from an authorized dealer for that product. Pagers, cellular phones, motorized vehicles, demonstration models, items purchased at limited sales, one-of-a-kind items, food products and collectibles items are excluded. A dated print ad from a retailer, URL, or printout must be submitted. Only these items will be considered as proof for the refund. We reserve the right to limit sales and benefits (including Low Price Guarantee) to resellers. Calculation of the amount of your refund will take into account sales tax and shipping. This Low Price Guarantee is not insurance and this description is not an insurance policy or contract for insurance. Claims for price adjustments for camcorders, computers, digital cameras, and video games must be made within fifteen (15) days of purchase. Refunds are limited to a maximum of three (3) claims on any one type of item per Member per twelve-month period and up to a maximum of $1,000 per Member per twelve-month period. Please allow 2 weeks for response to your claim. For information on how to receive your price-difference refund call 1-800-307-3137.
(d) Automatic Extended Two-Year Warranty: Anytime you purchase an item through the CompleteHome Shopping Outlet, Trilegiant Corporation will automatically extend the manufacturer's U.S. warranty to two years from the date of purchase, at no additional charge. Your CH membership must be active at the time of the extended warranty claim. Only products that come with a manufacturer's U.S. warranty are eligible.
3. CH BENEFITS SUBJECT TO MODIFICATION/DISCONTINUANCE - The benefits, discounts, services and special offers described in the accompanying materials have specific limitations and exclusions which are described in these Terms and Conditions and in such materials. Trilegiant Corporation reserves the right to modify or eliminate any services or benefits or any participating merchants, benefit providers, vendors, or suppliers, and to provide notification to you of these changes through the Customer Service "800" number or otherwise if and when you seek to utilize such services or benefits or to obtain them from such persons. In the event any such goods or services are not available to you, Trilegiant Corporation is not responsible for any refund to you due to merchant, benefit provider, vendor, or supplier closure, discontinuance with CH, or restrictions. CH reserves the right to deny enrollment to any person for any reason including persons who have enrolled in and cancelled a CH membership within the preceding 60 days.
4. WHO MAY USE - You agree that you will use your CH membership only for your own behalf and for the members of your immediate family residing in your household. You will be responsible for all use of your membership and must notify CH immediately of any unauthorized use of your membership, or theft or misplacement of your membership number or card. Merchandise and services purchased using your membership may not be used for resale.
5. LIABILITY - (a) In General. Trilegiant Corporation and its parent, subsidiary, affiliates, and employees (collectively, the "Trilegiant Corporation Parties") shall have no liability to you as a seller or provider of any products or services, including, without limitation, any liability for any defective products or services. The goods, services, and other benefits offered to you as a member of CH are in most cases provided by independent third parties who are not employees of the Trilegiant Corporation Parties, and accordingly, the Trilegiant Corporation Parties assume no liability for any losses or other damages arising out of the actions of, or goods or services provided by, such independent third parties. Any claims for losses or other damages to the property or person of a Member or other individual must be filed against the appropriate third party. TRILEGIANT CORPORATION MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD OR INFORMATION DELIVERED OR PROVIDED TO YOU, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND TRILEGIANT CORPORATION SHALL, UNDER NO CIRCUMSTANCES, BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. THE TRILIGIANT CORPORATION PARTIES' LIABILITY TO YOU SHALL IN NO EVENT EXCEED THE AMOUNT OF THE CH MEMBERSHIP FEE. The Trilegiant Corporation Parties shall have no liability for any delay in delivery for any cause beyond Trilegiant Corporation's control, including delay due to Trilegiant Corporation's benefit providers, union disputes, or factory production schedules.
(b) Contractor Solutions network is powered by servicemagic Inc. ("servicemagic"). In using any and all services provided by servicemagic, including, but not limited to Contractor Solutions in whole or in part, on the CompleteHome Website or offline, you acknowledge that none of the Trilegiant Corporation, CH, or servicemagic parties is acting as your general contractor, agent, or lawyer. The servicemagic terms and conditions apply to your use of any and all services provided by servicemagic, including Contractor Solutions. Please click here to view these ServiceMagic Terms & Conditions .
6. GOVERNING LAW; ARBITRATION - This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by, and construed in accordance with, the laws of the State of Connecticut. Any dispute arising between you and Trilegiant will be submitted to arbitration in the State of Connecticut in accordance with the rules of the American Arbitration Association then in effect. Nothing shall deprive you of the benefits of your state's consumer protection laws. YOU ACKNOWLEDGE THAT THIS MEANS THAT YOU MAY NOT HAVE ACCESS TO A COURT OR JURY. The terms of this Section shall survive any termination, cancellation, or expiration of this Agreement.
7. MEMBERSHIP FEE - The fee will be billed to the credit card account or debit card you authorized when you enrolled in the program, in accordance with the billing terms furnished to you upon your enrollment in the Service.
8. RIGHT TO CANCEL MEMBERSHIP - You have the right to terminate this Agreement at any time, and will not be billed for any additional months, by calling toll free 1.800.349.4899 (9am - 8pm Mon.-Fri. or 10am - 6pm Sat. ET) or writing to CompleteHome, P.O. BOX 1028, Trumbull, CT 06611-9683, Attention: Membership Department.
9. PROPRIETARY RIGHTS - All information and software provided through CompleteHome is and shall remain the sole and exclusive property of Trilegiant Corporation. You shall not publish, broadcast, retransmit or otherwise reproduce the information or software in any medium. Any violation of this restriction is an infringement of copyright or proprietary rights in the information and software.
10. TERMINATING THE COMPLETEHOME SITE - Trilegiant Corporation retains the right at any time and from time to time to discontinue or modify, or temporarily or permanently terminate CompleteHome (or any part thereof) with or without notifying you. If Trilegiant Corporation discontinues the site, Trilegiant Corporation will not be liable to you or any third party for such discontinuance, modification or termination.
11. VIRUSES; DESTRUCTION OF THE SITE - By participating on the CompleteHome.com site, you agree to not upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. You also agree to not interfere with the servers or networks connected to CompleteHome or to disobey any requirements, procedures, policies or regulations of networks connected to CompleteHome ANY ATTEMPT BY A USER TO DELIBERATELY DAMAGE OUR SITE OR TO UNDERMINE THE LEGITIMATE OPERATION OF THE SITE IS A VIOLATION OF CRIMINAL AND CIVIL LAWS; IF SUCH AN ATTEMPT IS MADE, TRILEGIANT CORPORATION RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES FROM THE USER TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. Trilegiant Corporation assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property due to your access to, use of, or browsing in CompleteHome or your downloading of any materials, data, text, images, video or audio from our site.
12. TECHNICAL ISSUES - By utilizing CompleteHome, you acknowledge that technical processing and transmission of CompleteHome, including the information you enter, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. TRILEGIANT CORPORATION MAKES NO WARRANTY THAT THE FUNCTIONS OF THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE OR THAT ANY ERRORS ON OUR SITE WILL BE CORRECTED. TRILEGIANT CORPORATION ASSUMES NO RESPONSIBILITY FOR (1) ANY PROBLEMS RELATING TO TECHNICAL MALFUNCTION OR DELAYS OF TELEPHONE NETWORKS OR LINES, COMPUTER ON-LINE SYSTEMS, SERVERS, PROVIDERS, COMPUTER EQUIPMENT, OR SOFTWARE, (2) FAILURE OF ANY E-MAIL TO BE RECEIVED DUE TO TECHNICAL PROBLEMS OR TRAFFIC CONGESTION OF THE INTERNET, TRILEGIANT CORPORATION SITES, OR ANY COMBINATION THEREOF, AND/OR FOR (3) ANY INJURY OR DAMAGE TO USERS' COMPUTERS OR ANY OTHER COMPUTER RESULTING FROM DOWNLOADING ANY MATERIALS RELATING TO THE COMPLETEHOME SITE.
13. ELECTRONIC COMMUNICATIONS - Trilegiant, at its option, may communicate with You regarding the CH service by mail, by telephone or by electronic communications. Trilegiant may communicate with You electronically by means of electronic mail to the email address You provide when You sign-up for the CH service and/or postings to the CH service website. Trilegiant may communicate electronically to You the following types of communications: Membership Terms and Conditions (including any amendments thereto), notices or disclosures regarding the CH service, payment and billing authorizations, and other matters relating to your use of the CH service.

You may contact Trilegiant at the telephone number and address listed above to request another electronic copy of an electronic communication without a fee. You may request a paper copy of the terms of the payment authorization, and Trilegiant may charge You a fee to provide such paper copy. You may contact Trilegiant at the same telephone number or email address listed above to update your contact information or to withdraw your consent to receive electronic communications. Trilegiant reserves the right to terminate your use of the Service if You decline or withdraw your consent to receive electronic communications from Trilegiant.

You will need the following software and hardware to access electronic communications sent to You by Trilegiant as part of your CH membership: IBM or MAC compatible computer, Internet access, a working email address, and Internet Browser (Internet Explorer version 5.2 or a later version). To retain copies of electronic communications, You must print a copy using a printer attached to your computer, or save an electronic copy to your computer’s disk or other storage device.