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  • Privacy Policy

    Trilegiant Corporation ("Trilegiant Corporation") has created this privacy policy statement in order to demonstrate our firm commitment to our visitors' and customers' privacy. The following discloses our information gathering, use and dissemination practices for our membership program (""), the program's Web site.

    Effective Date: This privacy policy was last updated on January 1, 2014 and is subject to change at any time.

    Who We Are
    Trilegiant Corporation
    Address: 6 High Ridge Park
    Stamford, CT 06905
    Telephone: 1-800-232-HOME (4663)
    Customer Service e-mail:

    Personal and Non-Personal Information
    When visiting the CompleteHome Web site, in order to join, make a purchase, register to use certain services, enter a sweepstakes, respond to a survey or update your information you may be asked to provide certain personally identifiable information ("Personal Information") about yourself, such as your name, e-mail address, physical address, telephone number, date of birth, or mother's maiden name. For enrollment and purchases, we require a name, physical address, telephone number, and credit or debit card number. You may review and revise any Personal Information we have about you by sending a request to or calling 1-800-232-HOME (4663).

    We may also request non-personally identifiable information ("Demographic Information"), such as annual income, buying preferences, or your age. This information is maintained anonymously, so we have information about everyone as a group who answered the questions, rather than information about a single individual's responses. Providing this Demographic Information is optional.

    Information Usage
    We use Personal Information to perform business functions, such as serving our members and other customers, developing new products and services, fulfilling orders and contacting you when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. We may also use this information to notify you about new products or services and special promotions offered by Trilegiant or any of its affiliates.

    We may use Demographic Information to improve and enhance your experience on the CompleteHome Web site. For example, we may use certain preferences you provide to tailor your experience at our site, such as showing you content and sending you notices concerning merchandise and services that may interest you.

    Information Disclosure
    We may share Personal Information with unaffiliated third parties, including marketing partners, printers, billing agents, insurance companies, administrators, and service providers that assist us in performing our business functions and marketing our products, and as otherwise permitted or required by law. These parties have access to Personal Information needed to perform their functions, but may not use it for other purposes.

    We may share Personal Information relating to your transactions with us or our experience with you, with our affiliates (including those existing currently or in the future).

    We will not share any Personal Information with our affiliates for purposes of marketing their products and services unless we are otherwise permitted to do so by law.

    From time to time, unless we are restricted by applicable contract, we may also share your Personal Information with trustworthy unaffiliated third parties, who offer products or services that we feel may be of interest to you.

    We may also share Demographic Information with unaffiliated third parties, such as advertisers interested in advertising on the CompleteHome Web site, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any personally identifiable information about you or any other person.

    Opting Out of Sharing of Personal Information; Choice With Respect to Receiving Marketing Emails
    Any information that you enter on an enrollment or other form on our Web Site may be collected and retained by Trilegiant Corporation even if you decide not to enroll, may be used by Trilegiant to send you future promotional information, and will be subject to the terms and conditions of this Privacy Policy. If you do not want to receive future promotional information from CompleteHome in the future, you may let us know by going to and entering your email address. Please allow up to 10 days for your email to be removed. For offline unsubscribe assistance, please contact us at 1-800-232-466.

    For offline unsubscribe assistance, please contact us at: Trilegiant, Mail Stop NW-26-03, 6 High Ridge Park, Stamford, CT 06905.

    Your California Privacy Rights
    Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at or write us at: Attn: Membership Department, Trilegiant Corporation, P.O. Box 41277, Nashville, TN, 37204, with a reference to California Disclosure Information.

    We will respond to such written requests within 30 days of following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

    "Cookies" are pieces of information that may be placed on your computer by a Web site for the purpose of facilitating and enhancing your communication and interaction with that Web site. Almost all Web sites use cookies for these purposes.

    We may use cookies (a) to customize your visit to the CompleteHome Web site and your shopping experience, (b) to deliver content consistent with your stated interests and the manner in which you browse and/or buy on our site, (c) to save your password (if you have registered with us) so you don't have to re-enter it each time you visit our site, and (d) for other purposes to make your visit more convenient.

    At times, some of our third party advertisers or their ad serving and tracking providers may place cookies on your computer system when you select their ad banner and some of our content providers or partners may also place cookies on your computer system when you visit those portions of our CompleteHome site over which they have control. We reserve the right to supplement the cookie data which we collect from you with information collected by cookies set by third parties on our behalf in order to understand how you use the Internet and what products are of interest to you.

    You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our site, but it may interfere with some of its functionality. We do not use cookies to retrieve information from your computer for any purpose other than as forth in this privacy policy.

    Our systems do not respond to "do not track" signals. Further, other parties may collect certain personally identifiable information about your online activities over time and across different Web sites when you use the CompleteHome site or service

    Internet Protocol (IP) Address
    We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address may also be used to help identify you and to gather demographic information. In addition, your IP address may be linked to your personally identifiable information while you are in the process of making a purchase and be retained by us with other information we collect and retain about you in connection with your CompleteHome membership.

    As you use the Internet, a trail of electronic information is left at each Web site you visit. This information, which is sometimes referred to as "clickstream data", can be collected and stored by a Web site's server. Clickstream data can tell us the type of computer and browsing software you use, the address of the Web site from which you linked to the CompleteHome Web site, and, in some instances, your e-mail address. We may use clickstream to anonymously determine how much time visitors spend on each page of our site, how visitors navigate throughout the site and how we may tailor our Web pages to better meet the needs of visitors. This information will only be used to improve our Web sites.

    Consent to Processing
    By providing any Personal Information to this site, you fully understand and unambiguously consent to the collection, usage and processing of such information in the United States.

    Links To Other Sites
    Our sites may contain links to other sites. Other sites may also reference or link to our sites. We are not responsible for the privacy practices or the content of such other sites.

    Maintaining the Security of Your Information
    We have implemented security procedures which use reasonable measures to ensure the security, confidentiality and integrity of Personal Information and Demographic Information in our possession and guard against unauthorized access or use. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Trilegiant will be free from unauthorized access by third parties, such as hackers. We also identify data that is to be protected, provide a reasonable level of protection for that data and grant access to protected data only to those individuals who need to use it in performing their job-related duties. Employees who violate our security procedures will be subject to disciplinary action, which may include termination.

    CompleteHome utilizes Standard SSL encryption on pages where secure information is transmitted over the Internet. We also use VeriSign as our Certificate of Authority.

    Treatment of Information of Former Members and Customers

    We will continue to follow our privacy policy for your Personal Information even when you are no longer a member or other customer of our business.

    Your Acceptance of this Policy
    By using this site or the CompleteHome product, you signify your assent to our privacy policy. If you do not agree with the terms of this privacy policy, please do not use our CompleteHome site or the CompleteHome product. This privacy policy supersedes all privacy policies and other similar standards previously issued by us. This privacy policy is subject to updates and other changes from time to time. In the event of any such changes, we will notify all of our members and other customers of such changes in the manner and to the extent required by law. Your continued use of our site or the CompleteHome product following the posting of changes to this privacy policy means you accept these changes.

    CompleteHome is a service provided by Trilegiant Corporation, which may modify or improve any part of the service at any time and without prior notice. CompleteHome is a registered service mark of Affinion Publishing, LLC